AI without purpose is noise. AI with purpose drives measurable outcomes. Every agent we build starts with one question: what is this agent’s purpose?
Request an AI PilotEdison Networks offers AI as a Service — purpose-built AI agents designed for UK small businesses. Unlike generic chatbots, every Edison AI agent is built around a specific business purpose: handling inbound calls, automating contract renewals, or managing WhatsApp customer conversations. Pricing starts at £10 per agent per month plus 12.5p per minute usage. Each agent integrates directly with your existing CRM system, updates records in real time, and includes human handoff for complex queries. Edison has over 30 years of experience in UK business telecoms and serves businesses with fewer than 20 staff.
“We don’t build AI for novelty. We build AI that does a specific, measurable job.”
Each agent is designed around a single, measurable job — not a vague promise of “AI-powered everything”.
Identifies callers, pulls CRM history, eliminates IVR menus, and routes to the right specialist. Handles 80% of routine “white noise” calls automatically — no hold music, no menus, no frustration.
Result: Medical clinic recovered £45,000/month in lost revenue.
Monitors contract dates, triggers proactive outreach, and books meetings automatically. Never miss a renewal window again. Your CRM becomes a revenue engine, not a filing cabinet.
Result: Sports manufacturer secured next-season orders automatically.
Two-way conversations for reminders, debt collection, Direct Debit setup, and payment links. Customers respond to WhatsApp when they won’t answer the phone. Higher engagement, more conversions.
Result: Debt collection client saw higher engagement and more Direct Debit setups.
Bespoke voice agents that plug into your existing VoIP and CRM. Natural two-way voice with human handoff built in.
Book, confirm, and reschedule appointments automatically. Reduce no-shows and free your reception staff for patients and customers who are there in person.
Secure delivery of test results by voice. Verify identity, deliver results, and log the interaction — all without tying up clinical staff.
Prep, confirm, and follow up on meetings automatically. Send agendas, confirm attendance, and capture action items post-meeting.
Chase outstanding payments, set up Direct Debits, and send secure payment links. Consistent, polite follow-up without using your team’s time.
Every custom agent includes natural two-way voice and instant human handoff with full context.
Your AI agents live inside your CRM — pulling data, updating records, and triggering workflows in real time.
No rip-and-replace. AI agents connect to your existing systems and enhance what you already have.
Not a separate silo. Agents read and write to your CRM in real time, keeping everything in one place.
Instant escalation to a human with full context. The caller never has to repeat themselves.
No batch processing, no overnight syncs. Actions happen the moment they need to happen.
Every missed call is a missed opportunity. Every routine call handled by AI is time back for your team.
Average opportunity cost per missed business call
Lost revenue recovered for a medical clinic using AI call handling
Of inbound calls are routine “white noise” that AI can handle automatically
Real businesses solving real problems with purpose-built AI agents.
Challenge: Losing one call per clinic per day, each worth an average of £125. That added up to £45,000 per month in missed revenue.
Solution: Edison’s AI call centre agent now handles 80% of routine inbound queries automatically, freeing reception staff to focus on patients.
Challenge: Low phone engagement meant poor payment plan uptake. Customers ignored calls but needed a way to set up Direct Debits.
Solution: WhatsApp AI agent enabled two-way conversations, delivering higher engagement and more Direct Debit setups than phone outreach.
Challenge: Seasonal renewal ordering was entirely manual — relying on staff to remember which customers needed re-ordering and when.
Solution: AI agents now monitor seasonality patterns, trigger outreach at the right time, and secure next-season orders automatically.
No hidden fees. No long-term lock-in on pilots. Start small, prove ROI, then scale.
AI agents work best with our hosted VoIP platform — calls handled, routed, and logged seamlessly.
View VoIP features →Need reliable connectivity? See our business broadband packages from £40/mo.
View broadband plans →Let’s define your agent’s purpose. Book a free, no-obligation conversation.
Get in touch →Common questions about AI agents for small businesses.
AI as a Service means you get purpose-built AI agents that handle specific business tasks — like answering calls or chasing renewals — without needing to build or manage AI yourself. Edison’s agents start at £10/mo per agent.
When a customer calls, the AI agent identifies them via CRM, pulls their history, understands their query using natural language processing, and either resolves it or routes to the right human with full context. No IVR menus, no hold music.
Yes. Edison’s AI agents are CRM-native. They pull live data, update records, log interactions, create new records, and trigger workflows — all in real time within your existing system.
Every Edison AI agent has human handoff built in. When a query exceeds the agent’s scope, it transfers to a human with full context — the caller never has to repeat themselves.
Simply AI Agents are £10 per agent per month plus a Basic Licence (£10/extension/mo) and 12.5p per minute usage. Bespoke AI agents are priced on request.
If your business handles routine inbound calls, manages contract renewals, or needs to chase payments — AI agents can automate 80% of that work. Edison starts with a pilot to prove ROI before scaling.
Start with a pilot. Prove the ROI. Then scale. No jargon, no complexity — just results.
Request an AI Pilot