Product
Overview
2024/25
Business-grade connectivity, communications and AI solutions for UK organisations — from a single-site startup to large multi-site operations.
Connectivity & Voice Solutions
Edison Networks delivers reliable, business-grade broadband for UK businesses of every size — from single-site startups to large multi-site operations. Backed by 30 years of experience.
Standard ADSL
Copper-based broadband for light business use. Cost-effective entry point for smaller operations.
FTTC Superfast
Fibre to the cabinet, copper last mile. Up to 80Mbps. The reliable mid-tier choice for most businesses.
FTTP Full Fibre
Fibre direct to your building. Guaranteed speeds. Ideal for data-heavy workloads and growing teams.
EFM Bonded
Bonded copper pairs for incremental speed gains. A reliable mid-tier option with built-in resilience.
Ethernet / Leased Line
Dedicated symmetric fibre with guaranteed SLA. The gold standard for business-critical connectivity.
MPLS & Data Networking
Secure multi-site private networks connecting your offices across the UK with enterprise reliability.
EVoIP PBXware — Cloud Telephony + UC in One Platform
Edison’s hosted VoIP platform is a complete Unified Communications solution. Voice, video, messaging, presence and file sharing delivered through a single cloud platform across desk phones, laptops, tablets and mobiles.
Telephony & Call Management
- Auto Attendant
- Call Recording
- Call Queuing & Groups
- Call Monitoring & Reporting
- Unified Voicemail
- Multi-Location
- Virtual & Geographic Numbers
- Hot Desking
- Click to Dial
- Call Parking & Conference Calling
Unified Communications & Collaboration
- Video Conferencing Grid & speaker view, screen sharing, remote control
- Presence & Chat Real-time availability synced across all devices
- Mobile App (gloCOM GO) Full PBX on iOS & Android — BYOD friendly
- File & Screen Sharing Share documents and video in-call
- Group Conferencing Audio, video and web conferencing rooms
Mobile & Managed IT
Business Mobile
Edison works with BT, Vodafone, O2 and Gamma to deliver competitive mobile solutions for businesses of all sizes. SIM-only, handset, and data-only tablet plans available.
Case study: £2,000/mo saved vs previous Vodafone contract for a major sporting association.
Fixed-Mobile Convergence
Unify desk phones and mobiles into a single system. The gloCOM GO app (iOS & Android) brings your full PBX — calls, conferencing, chat, presence — to any smartphone. BYOD-friendly. Multi-platform: Windows, Mac, Linux, iOS, Android.
Edison’s fully managed IT service gives businesses the benefits of an in-house IT team without the overhead. Proactive monitoring, infrastructure management, security, and day-to-day support — all backed by SLA.
Office 365 & Cloud
SharePoint, OneDrive and Teams deployment and management. Keep your people connected and data in the cloud.
Network Infrastructure
Routing, switching, firewalls and Wi-Fi — designed, installed and managed for your business.
Security & Compliance
Endpoint protection, patch management and access control to keep your systems and data secure.
Account Management
A dedicated account manager, regular reviews and proactive support — always a real person to call.
Hardware & Cabling
IP phone provisioning, structured cabling and full installation services to support your telecoms setup.
Marketing Support
Additional business support services to complement and grow your operations.
Purpose-Built AI Agents
for CRM Execution
Business-grade AI that executes specific, measurable tasks — pulling live CRM data, updating records, logging interactions, and triggering workflows in real time.
AI without purpose is noise.
At Edison Networks, every AI agent is designed around one core question: what is the agent’s purpose? We don’t build AI for novelty. We build AI that executes — turning your CRM from a database into a real-time execution engine.
Inbound AI Call Centre
Identifies callers instantly to route them correctly — eliminating the IVR maze. Pulls live CRM history and connects to the right specialist without any menu navigation.
Renewal & Retention Agents
Monitors contract dates to trigger outreach and book meetings before contracts expire. Secures next-season orders automatically — before a human picks up the phone.
WhatsApp Business Agents
Conducts two-way intelligent conversations for appointment reminders, debt collection, Direct Debit setup, and secure payment links — where your customers already are.
A voice agent that knows your customer before they say a word
Edison builds fully custom AI call centre agents that plug directly into your VoIP solution and CRM. They hold natural, two-way conversations — handling appointments, test results, meetings and payments without a human lifting the phone.
Appointments
Book, confirm & reschedule live against your diary
Test Results
Secure result delivery and next-step communication
Meetings
Prep, confirm & follow up with full CRM context
Payments
Chase balances, Direct Debit & secure payment links
Why Edison Networks
Fewer missed opportunities
Agents capture enquiries and secure renewals 24/7 — recovering income that would otherwise be lost to unanswered calls or missed contract windows.
Reduced admin pressure
Routine white noise queries handled automatically, freeing your team for complex, high-value work that actually requires a human.
Real-time CRM integrity
Interaction notes logged automatically. CRM records updated live. No manual data entry, no gaps, no stale information.
No IVR waiting
Callers identified instantly and routed to the right specialist. No menus, no frustration, no lost calls, no repeat explanations.
1 missed call per clinic per day — equating to £45,000/month in lost opportunity.
Agent now handles 80% of routine queries automatically.
Low-engagement phone calls producing poor response rates and payment plan uptake.
WhatsApp outreach delivered higher engagement and more Direct Debit setups.
Seasonal ordering reliant on manual outreach — renewals frequently missed or delayed.
Agents monitor seasonality and automatically secure next season’s orders.
Paying over market rate on a multi-user Vodafone mobile contract.
Edison reviewed the bills and saved the client over £2,000 per month.
Deep Integration
Works with your existing business platforms — no rip-and-replace required.
CRM-Native
Built on your architecture, not a separate silo. Your data stays where it belongs.
Human Safety Net
Complex queries pass instantly to humans. AI handles volume; people handle nuance.
Real-Time Execution
Data pulled and updated live — no batch processing, no lag, no stale records.
Ready to define your agent’s purpose?
Book a Strategy Call · Explore a Pilot Deployment · Request a CRM Integration Review