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AI as a Service — Purposeful AI

Your phone handles itself.
Your team handles what matters.

Edison AI call agents answer inbound calls, pull customer history, handle routine queries and hand off to your team — automatically, without changing how you work.

Tell me how it works
30+ years in UK telecoms
Single user to 20+ site deployments
No rip-and-replace — works with your existing system
£45,000 lost each month from one missed call per day — medical clinic case study
80% of inbound calls are routine queries AI can handle without a human
£125 opportunity cost of every single missed call to your business

The problem

Your team spends most of their time on calls that shouldn’t need a human.

Appointment confirmations. Test result queries. Payment reminders. Repeat booking requests. These calls pile up. They’re not urgent, not complex — but they drain the people you actually need for the work that matters.

We call it white noise. And it’s quietly exhausting your best staff.

Our AI agents

Three agents. One goal: handle the call so your team doesn’t have to.

Every agent Edison builds starts with one question: what is this agent’s purpose? Not what can AI do — what specific job does it need to execute?

Inbound AI Call Centre

Identifies callers instantly, pulls their CRM history, and routes them to the right person — no IVR, no menu, no hold.

  • Eliminates IVR menus entirely
  • Pulls live CRM data on every call
  • Routes to the right specialist automatically
  • Human handoff with full context

Renewal & Retention Agents

Monitors contract dates, triggers outreach automatically, and books renewal meetings — before the customer even thinks about leaving.

  • Watches contract expiry dates
  • Triggers outreach at the right moment
  • Books meetings automatically
  • Updates your CRM in real time

WhatsApp Business Agents

Two-way conversations for reminders, debt collection, Direct Debit setup and payment links — while your team sleeps.

  • Appointment & payment reminders
  • Debt collection with higher engagement
  • Direct Debit & payment link delivery
  • Replies to inbound messages 24/7

How it works

From first ring to resolved — in seconds.

Edison AI agents plug into your existing phone system and CRM. No rip-and-replace. No six-month integration project. Just a smarter layer on top of what you already have.

1

Call arrives

The agent picks up immediately — no ring time, no queue, no hold music.

2

Caller identified

The agent matches the caller to your CRM and pulls their full history instantly.

3

Query handled

Routine queries are resolved automatically. The caller gets what they need — no human required.

4

CRM updated

Every interaction is logged, every record updated, every workflow triggered — in real time.

Case study

What does one missed call actually cost?

Medical Clinic

One missed call a day was costing £45,000 a month.

A medical clinic was missing just one appointment call per day. Not a crisis. Not a system failure. Just one call, slipping through, every day.

That single missed call represented £125 in lost appointment revenue. Across a month, it added up to £45,000 — gone.

Edison built an AI inbound call agent that now handles 80% of the clinic’s routine inbound calls automatically. Appointment queries, test result calls, payment reminders — all handled. Nothing changed for the reception team. Everything changed for their day.

£45,000 per month recovered in lost appointment revenue
80% of routine inbound calls now handled automatically
Zero changes to how the reception team works

Find out more

See what an AI call agent could do for your business.

No pitch deck. No obligation. Just a conversation about whether this is relevant to you.

I want to find out more

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